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Shipping Policy

At ReachOut Gallery, we aim to ensure a smooth and transparent delivery process for all artwork purchased through our platform at www.reachoutgallery.com. This Shipping Policy outlines the delivery options, timelines, costs, and responsibilities related to your order.

1. Delivery Coverage

We offer shipping:

  • Across India

  • Internationally (subject to customs clearance and applicable duties)

Shipping availability may vary depending on the artwork’s origin and the destination address.

2. Shipping Methods & Timelines

Shipping timelines are estimated and may vary depending on the artist’s location, availability of the artwork, and destination.

Shipping TypeEstimated TimeframeNotes

Express Shipping4–5 business daysAvailable at extra cost

Standard Shipping6–10 business daysDefault domestic shipping

International ShippingUp to 15 business daysMay require customs clearance

Note: Some artworks may ship from outside India. These shipments may take additional time and may attract customs duties, payable by the buyer.

3. Shipping Charges

  • Domestic (India): Charges vary based on size, weight, and destination.

  • International: Charges will be displayed at checkout and may include applicable customs, duties, and taxes.

Final shipping costs are calculated and shown at the time of purchase.

4. Order Processing Time

  • Orders are typically processed within 2–4 business days after confirmation.

  • For made-to-order or commissioned pieces, processing time may extend and will be communicated to the buyer individually.

5. Delivery Partners

We work with reputed shipping and logistics providers such as:

  • Blue Dart

  • DTDC

  • Delhivery

  • FedEx

  • DHL (for international)

  • Indian Postal Services (where applicable)

Tracking information will be provided once your order is shipped.

6. Customs and Duties (International Orders)

  • For international deliveries, customs duties and taxes may apply based on your country’s laws.

  • Buyers are solely responsible for paying any applicable customs fees, import taxes, or clearance charges.

7. Damage During Transit

  • All shipments are packed securely. However, if your artwork arrives damaged:

    • Report the damage within 48 hours of delivery.

    • Send clear photographs and order details to info@reachoutgallery.com.

    • We will coordinate with the artist/logistics partner to resolve the issue per our Return & Refund Policy.

8. Ownership & Risk Transfer

  • Ownership and risk of the artwork pass to the buyer once the product is shipped.

  • RO is not responsible for any delays caused by logistics partners, weather conditions, strikes, or other Force Majeure events.

9. Delivery Delays

In rare cases, delivery may be delayed due to:

  • Remote location

  • Incomplete address

  • Natural disasters

  • Regulatory restrictions

We will proactively communicate any expected delays via email.

10. Contact Us

For questions or assistance related to shipping, please contact:
📧 info@reachoutgallery.com
📍 Edgewise Ventures Pvt Ltd, Nashik, Maharashtra, India

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