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Terms and Conditions

These Terms and Conditions govern all transactions between Edgewise Ventures Pvt Ltd ("we", "our", or "RO") and the Buyer related to the sale of Work(s) of Art listed on the online gallery www.reachoutgallery.com ("Site") and all URLs forming part of it.

By using this Site and purchasing artwork, you agree to abide by these Terms. If you do not accept them, please do not access the Site or use the services.

1. Platform Role

RO acts solely as a facilitator/platform for displaying and selling art created by independent Artists/Artisans. RO does not physically possess all artworks and is not the legal owner of all Work(s) of Art listed on the Site.

2. Definitions

  • Buyer: An individual (18+) or legal entity purchasing or intending to purchase artwork via the Site.

  • Artist/Artisan: The original creator, owner, gallery, or representative of the artwork being sold on RO.

  • Conditions: These Terms and Conditions, and any additional written agreements between Buyer and RO.

  • Transaction: A sale, offer, or acceptance of artwork conducted through the Site.

  • Work(s) of Art / Product(s): All creative works displayed for sale, including paintings, digital art, sculpture, and mixed media.

  • Services: Online display, promotion, and facilitation of sale/purchase via www.reachoutgallery.com.

  • Writing: Email, letter, courier or similar written communication.

3. User Eligibility & Registration

  • Use of the Site is permitted only to individuals capable of entering legally binding contracts under the Indian Contract Act, 1872.

  • Minors under 18 may not register or transact unless through a legal guardian.

  • Business entities must be legally authorized and represented.

  • Guest Users may browse and purchase but cannot sell or list artwork.

Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials and for all activity under their account.

RO may suspend or terminate access at its sole discretion.

4. Listing and Selling Artworks

Only registered users can list or sell artworks. By submitting artwork:

  • The Artist affirms they are the creator or legal owner.

  • The Artist grants RO the right to display, promote, and sell the work.

  • RO holds no liability for copyright violations or ownership disputes.

  • RO may use images for marketing and promotion across platforms.

5. Purchasing Artworks

  • Purchase is confirmed once payment is processed and order is accepted.

  • The transaction is a legally binding sale between the Buyer and RO (on behalf of the Artist).

  • RO does not issue authenticity certificates but relays guarantees provided by the Artist.

  • Orders may not be cancelled once confirmed unless expressly allowed by RO.

6. Shipping Policy

  • Standard shipping timelines:

    • Domestic: 4–10 business days

    • International: Up to 15 days (customs may apply)

  • Shipping charges and customs duties (if applicable) are to be borne by the Buyer.

  • See full Shipping Policy for details.

7. Returns & Refunds

  • Returns accepted only for damage or if the item is not as described.

  • Buyers must notify RO within 48 hours of delivery with clear photographs.

  • Refunds are processed via original payment method or as store credit.

  • Buyers bear return shipping and insurance costs.

  • See full Refund & Returns Policy for detailed terms.

8. Ownership and Risk

Ownership and responsibility transfer to the Buyer once the artwork is shipped. RO is not liable for damage or loss post-shipment unless caused by its own negligence.

9. Platform Use and Content Rights

You are granted a limited, revocable license to access the Site for personal use. You may not:

  • Reproduce or copy any content for commercial use without permission.

  • Interfere with Site functionality or access using bots or data-scraping tools.

  • Use our logo, layout, or branding without written approval.

Violation may result in account termination and legal action.

10. Limitation of Liability

RO shall not be liable for:

  • Losses due to third-party service providers (e.g., logistics, payment gateways)

  • Indirect or consequential damages arising from platform use

  • Any user-submitted misinformation or copyright issues

11. Indemnification

You agree to indemnify RO and its employees, partners, and affiliates against any third-party claims arising from:

  • Breach of these Terms

  • Violation of laws or third-party rights

  • Misinformation or disputes over ownership of artworks

12. Information Control

RO does not pre-screen user content. While we encourage accurate listings, we are not liable for:

  • Errors or misrepresentations by artists

  • Content perceived as offensive, inaccurate, or misleading

Buyers are advised to use discretion and contact RO in case of doubt.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra, India.

14. Contact Us

If you have questions about these Terms or need support:
📧 info@reachoutgallery.com
📍 Edgewise Ventures Pvt Ltd, Nashik, Maharashtra, India

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